We want customers to understand the return process before making a purchase. This policy explains the timeframe, eligibility requirements, return procedure, and refund process for purchases made through eddiebaurlink.com.
30-Day Return Period
Eligible merchandise may be returned within 30 calendar days from the date the order is delivered.
The return period begins when the customer's order is delivered to the designated shipping address.
General Return Eligibility
Customers may request a return for an eligible item when they are not satisfied with the purchase, including situations where the item is no longer wanted or does not meet their expectations, provided the merchandise satisfies the condition requirements below.
Returned merchandise should:
- Be unused;
- Be in its original condition;
- Include the original packaging when applicable;
- Not show signs of washing, alteration, or intentional damage;
- Be returned within the 30-calendar-day return period.
Product Quality Issues
If an item arrives damaged, defective, or materially different from the product information presented at the time of purchase, please contact us promptly.
For quality-related claims, photographs or additional information may be requested so that we can properly review the issue.
Items That May Not Qualify
An item may be declined if it has been used, washed, altered, intentionally damaged, or returned outside the stated return period.
Any product-specific return restriction displayed on the product page at the time of purchase will also apply when clearly disclosed before purchase.
How to Start a Return
Customers should contact our customer service team before sending merchandise back.
Please provide:
- Order number;
- Customer name;
- Email address used for the order;
- Reason for the return;
- Relevant photographs when requested.
Our team will review the request and provide the applicable return instructions.
Customers should not send an unsolicited return to the return address before receiving return instructions.
Return Shipping
For returns accepted under this policy, return shipping is provided free of charge.
We do not charge a restocking fee for an approved return.
Return Address
Approved returns should be sent to:
eddiebaurlink
1049 Lindsey Cir
Belton, TX 76513
United States
Customers should follow the return instructions provided by customer service.
Refunds
Once an approved return has been received and reviewed, we generally process the refund within 1–2 business days.
Refunds are issued to the original payment method used for the purchase.
After the refund has been processed by us, the customer's bank, card issuer, or payment provider may require approximately 7–10 business days for the funds to appear in the account.
The exact posting time is determined by the applicable financial institution and is outside our direct control.
Exchanges
If you would prefer an exchange rather than a refund, contact customer service before returning the merchandise.
Exchange availability depends on product availability. If the requested replacement is unavailable, a refund may be offered instead.
Return Questions
For assistance with a return or refund:
Email: support@eddiebaurlink.com
Phone: +1 801-210-8798
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM ET.